Order help

Open your orders

Open your orders and sign in with the email address you used at checkout. Follow the sign-in instructions sent to that email.

Damaged, faulty, wrong, or not as described?

1. Select the order you need help with.
2. Choose Request return. It is available for 14 days after delivery.
3. Choose the item and reason, then describe the issue in the notes.
4. Submit your request for review. A request is not an automatic approval.

We review the request before sending a decision and any return instructions. If photos are needed, we will explain how to send them by email. Do not mail anything until your return is approved and you receive instructions. Do not use the sender or supplier address without approval.

Approved claims receive a replacement or full refund at no cost to you. Change-of-mind returns and returns because you ordered the wrong size or color are not accepted, except where required by law. Earlier orders keep the terms from the date of purchase. Read the refund policy for full details.

Order missing, no return option, or trouble signing in?

Use the contact page or email support@foundiny.com. Include your order number, the email used for the order, and what happened. For a missing delivery, include tracking details if you have them. You do not need to request a return for something you never received.

We reply within 1 business day, Monday to Friday.