FAQ

Where do you ship?

We ship to addresses in the United States only.

How much is shipping?

Standard shipping is free on every order.

How long does delivery take?

Orders are processed in 1 to 5 business days. After that, delivery time depends on the product and the warehouse it ships from. The delivery estimate for each product is shown on its product page.

How do I track my order?

We email you a tracking number when your order ships. If you order more than one item, the items may arrive in separate packages.

Can I change or cancel my order?

Yes, until it ships. Email support@foundiny.com right away with your order number.

What is your return policy?

You have 30 days from the delivery date to ask for a return. The item must be unused and in its original packaging. Email support@foundiny.com first to get return instructions. You pay return shipping, unless the item arrived damaged, defective, or wrong. Refunds go back to your original payment method within 5 to 10 business days after we receive the return. Read the full refund policy.

My item arrived damaged. What do I do?

Email a photo to support@foundiny.com within 7 days of delivery. You choose a replacement or a full refund, at no cost to you. The same goes for an item that is defective or not what you ordered.

How do I contact you?

Email support@foundiny.com or use the form on the contact page. We reply within 1 business day, Monday to Friday.

Is checkout secure?

Payments are processed by Shopify Payments. Foundiny never sees or stores your full card number.